Our Privacy Policy
The short version!
- Our top priority is the well-being and privacy of the children that use our products and services, including the App.
- We’ve got various safeguards in place to keep children safe. For instance, we never seek to collect personal information about a child unless you, as their parent or guardian, decide to voluntarily provide it to us.
- We strive to provide you with access to and control over the information you give us.
The longer version
At Pok Pok Inc. (“Pok Pok”, “we” or “us”), we value the trust you have placed in us, and we are committed to creating a safe and secure online environment that family members of all ages can enjoy.
This privacy policy applies to the Pok Pok mobile application (the “App”), our website (available at ■)(our “website”) and any other interactions you may have with us (by telephone, email, or in person). This policy specifically covers our handling of personal information relating to identifiable individuals and does not apply to anonymous or business information.
This policy applies globally, but we have included additional information below for residents of the European Economic Area, the United Kingdom, Switzerland and California.
By visiting or using our App, our websites or sharing information with us, you consent to the information handling practices described in this Privacy Policy.
We do not collect...
- Biometric or health data;
- Personal information about your child through our App; or
- Any personal information about your child at all, unless you, as their parent or guardian, voluntarily provides it to us (for example, if you send us an email that includes your child’s personal information).
For access and control information for parents, see “Parental access and control” below.
Information we collect and use from the App
We collect personal information and usage information when a parent (“parent” or “you”) downloads and uses the App. We generally do not ask that you or your child share any personal information about your child with us while signing up for or using the App. We will never insist on receiving that information.
Information you provide us
When you subscribe for services through our App, Apple may share your information with us (if you have consented to Apple sharing such information). We may collect additional information from you if you contact our technical support team, send us an email, complete a user survey, or otherwise communicate with us about the App.
Drawings
The drawings your child may make using our drawing toy are only temporarily stored on your device and we have no access to them. When you decide to share a drawing, it will be saved temporarily on our servers, but we won’t be able to identify your child based on the drawing. We won’t use the drawing for any reason other than to help you share it.
Payments
Subscription payments are processed through the Apple App Store. We do not collect or see your payment information, only a unique Subscriber ID that Apple creates for the subscription. Apple describes this process here. Information on Apple’s privacy practices more generally is available here.
Device data
We may collect information about your device, including hardware model, operating system version, preferred language, and unique identifiers. We do not link this data with your subscription or any other data you provide us. We use device information for internal operations of the App and to personalize the user experience.
Anonymous usage data
While it’s not personal information, we collect anonymous usage data. This usage data includes information like how long an activity is played with and if there are any technical issues or “bugs”. We analyze this information to learn more about how the App is being used, and how we can maintain and improve the App. We never try to use this information to identify a specific user.
Parental access and control
As a parent, you have the option to control some of the information you share with us and your other devices. This includes data and subscription options, and whether you want to receive updates meant for parents and educators. You can control this information by selecting the Parental Area icon in the App.
Remember that you can also access and restrict changes to privacy settings by activating Apple’s Screen Time function on the device and selecting “This is My Child’s [Device].” Click here for more information.
For information on how to access your or (if applicable) your child’s personal information, see “Accessing your information” below. Remember that the App does not collect your child’s personal information.
Data security
We protect your information by limiting access to it on a strict “need-to-know” basis, and we implement reasonable physical, organizational and technological safeguards as appropriate.
Data retention
We only keep your information as long as it is operationally or legally necessary. After that, we will either destroy or de-identify the information.
Accessing your information
Though we do not collect any of your child’s personal information, you may request access to any personal information we may have of you and/or your child anytime (that you may have voluntarily provided) by emailing us at hello@playpokpok.com. Additionally, you may request to review, modify or delete this information anytime by reaching out via the aforementioned email address. When requested in writing, we will inform you of the existence, use, and disclosure of your and, if applicable, your child’s personal information that we maintain.
To access your personal information, submit a written request that identifies yourself, the information you want to review and how we can contact you (see ‘Contact information’ below for how to contact us). We may not be able to provide you with all the information you request, depending on the circumstances, and there may be a charge for copies of your personal information.
Correcting your information
We will make reasonable efforts to keep your information accurate and up-to-date. If a change or correction is required, let us know right away. We’ll make any appropriate updates needed. You can review your personal information by looking at the App settings, reviewing the correspondence we send to you, or by requesting access to your personal information, as described above.
Contact information
If you have any questions or concerns about this privacy policy or about Pok Pok’s handling of your personal information, please contact the Pok Pok Privacy Officer in writing at
Mailing address: 111 Queen St. East, Toronto, ON. M5C 1S2 | 416-457-7901
Email: melissa@playpokpok.com
Please note that we may need to confirm your identity or request additional details in order to process your request.
Changes to this privacy policy
We may modify this notice from time to time and will post the most current version online. If our privacy practices change in such a way that requires us to obtain parental consent, we will confirm that you are the parent or guardian responsible for the account and ask for your consent. If you disagree, we will tell you about any alternatives, including closing your account.
Last updated: Sept. 05, 2024.